FAQS

SAFE HANDS PROFESSIONAL CARPET CLEANING FAQS

Q: How long do I have to wait until my carpets are dry?

A: Drying times vary depending on what cleaning system we use. We will discuss this with you before we clean. Typically carpets will be walked on within one hour. Sometimes less!

Q: Are your products safe for children, animals and the environment?

A: Absolutely, our products are eco-friendly and and some of them even plant based.

Q: Do you offer a satisfaction guarantee?

A: Yes we do. We make sure you are completely satisfied.

Q: How can I pay you for the work you have done?

A: We take cash, cheque or BACS payments and can invoice any business customers and we expect payment after the job is completed. If you need a receipt then ask us for one!

Q: Are you insured?

A: Of course we are! We hold full public liability insurance.

Q: Can you remove all stains?

A: We will endeavour to remove all stains but some stains permanently mark the carpet. In that case we can improve the appearance of the carpet. But we generally remove most stains we come across and our customers are more than satisfied with the end product. We will point out any areas to you prior to cleaning

Q: What areas do you cover?

A: Safe Hands Carpet Cleaning is based in Bolton and we cover Bury, Blackburn but we do have clients in Manchester, Cheshire and surrounding areas. Call us for any more information.

Q: How long will it take to clean my carpets?

A: Hard to give an exact figure but most jobs can be done within a few hours

Q: Is there a minimum call-out charge?

A: Yes there is. It’s £65.

Q: Should I remove as much small furniture and items as possible before you come to clean?

A: Yes please. We will move as much as we can but this takes time so please have as much of the carpet on show before we come and remove any small items. We don’t want any damages!

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Euan Taylor

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